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At Orelina Technologies, we strive to ensure a seamless shopping experience with reliable delivery and a fair return policy. Please review our guidelines below.

1. Delivery Information

We offer fast and secure shipping across Kenya.

Delivery Options & Timeframes

🚀 Same-day delivery – Available for orders placed before 4:00 PM.
📦 Standard delivery – Orders are delivered within 0 – 2 business days, depending on location.

Shipping Rates

✅ Flat Rate: Ksh 500 for orders below Ksh 100,000.
✅ Free Shipping: Orders above Ksh 100,000 qualify for free delivery.

Order Processing & Pick-up

📍 Pick-up Option: Customers can collect orders from our shop:
Moi Avenue, Mithoo Business Center, 1st Floor, Shop No. F34, Nairobi.

⏳ Processing Time:

• Orders placed before 4:00 PM are processed for same-day dispatch.
• Orders placed after 4:00 PM are dispatched the next business day.
• Some specialized items may require extra processing time before dispatch.

🚚 Tracking: Customers receive a tracking number or delivery confirmation after dispatch.

Important Notes

✔ Customers outside Nairobi may need to confirm shipping details before dispatch.
✔ We take extra care in packaging fragile and high-value items.
✔ For any inquiries, contact support@orelina.co.ke or call +254798121381

2. Returns & Refunds

We accept returns on eligible products within 7 days of receiving your order.

Return Eligibility

✔ The item must be unused and in its original packaging.
✔ The item should be in the same condition as received.
✔ The product must qualify for return (see non-returnable items below).

💰 Refund Processing Time: 7–14 days after receiving the returned item.
🔄 Refunds are issued to the original payment method (MPESA refunds go to the same MPESA number).

Non-Returnable Items

❌ Personalized/customized goods.
❌ Opened hygiene-sensitive items (e.g., earphones, personal care devices).
❌ Installed, assembled, or tampered products.
❌ Software, licenses, and activated digital products.

Returning Goods

📍 Return Address: Orelina Technologies, Moi Avenue, Mithoo Business Center, 1st Floor, Shop No. F34, Nairobi.

⚠️ Customers bear return shipping costs unless the item is defective, incorrect, or damaged.
⚠️ We are not responsible for lost or damaged items during return shipping.

3. Exchanges

We allow exchanges for eligible products:
1️⃣ Contact us within 7 days of receiving the item.
2️⃣ Return the product unused and in original packaging.
3️⃣ Exchange for another product of equal or higher value (paying the difference).

4. Refunds for Gifts

🎁 If an item was marked as a gift when purchased, the refund will be issued as store credit.
🎁 If the item was not marked as a gift, the refund will go to the original purchaser.

5. Contact Us

For any inquiries about delivery, returns, or refunds, reach out to us:

📧 Email: support@orelina.co.ke
📞 Phone: +254798121381
🌐 Website Contact Form: www.orelina.co.ke/contact-us

📍 Shop Location: Nairobi, Moi Avenue, Mithoo Business Center, 1st Floor, Shop No. F34.

Thank you for shopping with Orelina Technologies! 🚀

At Orelina Technologies, we offer secure and convenient payment methods for all purchases.

Accepted Payment Methods

• MPESA – Pay seamlessly via mobile money.
• Cash – Available for in-store pick-ups.
• Bank Transfer – Ideal for bulk orders and special arrangements.

For detailed MPESA payment instructions, visit our website or contact us:
📞 +254798121381 | 📧 support@orelina.co.ke