Last updated: February 18, 2025

Thank you for shopping at Orelina Technologies. If you are not completely satisfied with your purchase, please review our refund and return policy. The following terms apply to all purchases made from us.

1. Returns & Refunds

You may return eligible products within 7 days of receiving them, provided that:

✔ The item is unused and in its original packaging.
✔ The item is in the same condition as received.
✔ The product is eligible for return (see non-returnable items below).

💰 Refunds will be processed within 7-14 days once we receive the returned item. Refunds will be issued via the same payment method used for the purchase.

2. Non-Returnable Items

The following products cannot be returned:

❌ Goods made to your specifications or personalized items.
❌ Goods that cannot be returned due to hygiene and health reasons (e.g., earphones, personal care devices, unless sealed).
❌ Goods that have been installed or assembled.
❌ Goods that show signs of damage, misuse, or tampering.
❌ Software, licenses, and downloadable products once activated.

We reserve the right to refuse returns that do not meet these conditions. If you receive a defective, incorrect, or damaged product, we will cover the return shipping costs and provide a full refund or replacement.

3. Returning Goods

You are responsible for the cost and risk of returning goods to us unless the item is defective, incorrect, or damaged.

📍 Return Address:
Orelina Technologies
Nairobi, Moi Avenue, Mithoo Business Center, 1st Floor, Shop No. F34.

⚠️ We are not responsible for items lost or damaged in return shipment. Refunds will not be issued without actual receipt of the goods or proof of received return delivery.

4. Exchanges

We allow exchanges for eligible products.

To exchange an item: 1️⃣ Contact us within 7 days of receiving the item.
2️⃣ Return the product in its original packaging and unused condition.
3️⃣ You may exchange for another product of equal or higher value (paying the difference).

5. Delivery Timeframes

🚀 Same-day delivery for orders placed before 4:00 PM.
📦 Standard delivery: 0 – 2 business days across Kenya.

Delivery timelines are estimates and may vary due to unforeseen circumstances.

6. Refund Processing Time

💰 Refunds will be processed within 7–14 days after we receive the returned item.
🔄 Refunds will be issued to the original payment method.
📲 Refunds for MPESA payments will be credited to the same MPESA number.

7. Gifts

🎁 If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

If the item was not marked as a gift, or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

📧 Email: support@orelina.co.ke
📞 Phone: +254798121381
🌐 Website Contact Form: www.orelina.co.ke/contact-us 

Location : Nairobi, Moi Avenue, Mithoo Business Center, 1st Floor, Shop No. F34.

Thank you for shopping with Orelina Technologies! 🚀